Shipping & Delivery
Shipping rates and delivery times
Once your order is successfully placed, you will receive a confirmation email. Orders will be processed within 3 working days. If there are any delays due to stock or other unforeseen issues, you will be contacted by us via email. Products from this online store are all priced in Australian dollars.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lanocreme is not responsible for these charges if they are applied and are your responsibility as the customer.
Order Value: Shipping Rate:
Under $60 $5.99
Over $60 FREE
Expected Delivery Time 7 - 14 business days *
*Shipping times are a guideline only and subject to change. You may experience slightly longer delivery during peak times like Christmas, and promotional periods. Courier delays can occur at times and are out of the control of Lanocreme. International shipping is available when ordering from our international sites.
Lanocreme Global: www.lanocreme.com
Lanocreme AU: www.lanocreme.com.au
Currency and payment processing
All orders are processed in AUD. Your card details are processed using Payment Express Secure Gateway ensuring your personal data is 100% secure.
How long will it take to receive my order?
Once you have placed and confirmed your order you will receive a confirmation and tracking code via email. Our team aims to dispatch all parcels within 3 working days. Following dispatch please allow 7-14 business days to receive your order
You will be notified via email if there are any delays in obtaining any items on your order.
Please note: Shipping times are a guideline only and subject to change. You may experience slightly longer delivery during peak times likes Christmas and promotional periods. Courier delays can occur at times and are out of the control of Lanocreme.
My tracking number isn't working what can I do?
Please email hello@lanocreme.com and we will happily look into it for you.
Lost or damaged goods
If your order is lost or damaged in transit, please contact us at hello@lanocreme.com so we can assist you. Our team works Monday to Friday 9am - 3pm.
We aim to respond to your email within 24 hours.
Order Cancelations
We do not allow order cancellations for the following reasons
- Adding a discount code to your order
- You forgot to add an item to your cart
- Change of Payment Method
- Change of mind
For every other reason, please contact hello@lanocreme.com as soon as possible – we’ll do our best to accommodate your request. Please understand that if you order has already been processed this will not always be possible.
Common Product Questions
Are Lanocreme products safe during pregnancy?
Yes. Lanolin is highly moisturising and suitable for use during pregnancy. However, we always recommend patch testing any new products to make sure you don’t have any negative skin reactions.
Is Lanolin in all of your products?
Yes! Lanolin is our hero ingredient.
Where are the products made?
We have been making our famous Lanolin products right here in the South Island, New Zealand since the beginning and are proud to be 100% New Zealand made.
I can't find a product
All the products on our website are our current packaging and formulas, if the product is not on our website then it has likely been discontinued
I don't see an answer for my question
We welcome your feedback and any questions you may have about our Lanocrème
products. To get in touch simply email hello@lanocreme.com, or fill in the form below, and we’ll get back to you as soon as possible.
Our office hours are Mon-Fri 9-3